Managed IT Services Costs & Pricing in San Antonio.

Two Honest Ways to Work With Us

Most Managed IT services companies push every client toward one thing: a long sales cycle that hides the number until you’re worn down. We do it differently. We’re genuinely good at this work, and we’d rather earn your business than trap it. So we offer two clear plans, both priced in the open: the flat-rate Essential plan below for teams of up to 7 users, and per-user Mid-Market and Enterprise pricing when you grow past that.

Note: we are not only a managed IT services provider. Projects such as office network relocations / moves that need structured cabling, fiber, and audio visual installation are 100% in our wheelhouse. We can cost, project manage, and provide them turnkey in house without hiring a 3rd party, as well as cloud migrations.

The Essential Business Priority Plan: Flat $500 a Month, Up to 7 Users

Some businesses can’t wait in line when something goes wrong. This is the plan that gives most businesses exactly what they need: we answer and prioritize your questions first, guaranteed same-day response for emergencies, and we actively keep your systems healthy so problems get caught early. That’s what the Priority Plan is for. Flat $500 a month for teams of up to 7 users, and it includes:

• Complete Microsoft 365 stack included, Microsoft Exchange and Microsoft 365 Business Basic user licensing for up to 7 users, fully configured with mandatory Multi-Factor Authentication (MFA) enforcement. The licensing is in the price, not an add-on surprise.
• Unlimited remote support, full access to remote help desk for everyday technical issues. More than 90% of IT problems resolve remotely, instantly, with no extra hourly charges for standard remote work.
• Endpoint protection included, Trend Micro threat protection on all covered devices.
• Offsite backup included, Cloudberry remote backup for your critical operational data.
• One server, either on premises or in the cloud is covered, but it has to be up to snuff and not an absolute train wreck. If it is we will quote a project scope to get your server back up to baseline, where it should be.
• Guaranteed same-day priority response, you go to the front of the line. Typical response time is 10 minutes, 30 minutes to an hour at worst if it is lunch time. And we start providing solutions to problems, not just checking a box and providing a ticket number. That is how some IT services play the game…. Oh we’ll get back to you in 25 business hours. That is dirty pool and not what our priority clients who pay the additional costs want.
• Password and credential management, we securely hold and manage the access your systems need so support is fast and nothing stalls waiting on a login. This requires a contract for obvious reasons.
• Proactive monitoring and maintenance, we watch for trouble and handle updates, patching, and backups before small issues become outages. If you need better cyber security, we tell you and help you decide what type of cloud based or local firewall you need. With your outcomes and budget in mind.
• A dedicated relationship with technicians who already know your environment. No revolving door, no offshore-sourced IT contractors, no contractor-with-a-subcontractor-of-subcontractors arrangements. None of that.
• A Best practices scope of security audit and implementation costs, typically a one time upgrade. This basic plan does have limits. For example, we manage systems for a business with 26 locations spread across San Antonio, which has unique needs.
• We do offer some add-ons to the barebones service as well, such as hot spares, offsite server backups.

Plans start at $500 a month, scaled to the size and needs of your business, what you want us managing, and SLA levels. Here’s the honest part most providers won’t say out loud: keeping your passwords, monitoring your network, patching, security, onboarding offboarding users and guaranteeing we drop everything to help you same-day is ongoing work, and ongoing work runs on a fair recurring plan. Our technicians get paid every month whether your systems break or not. A plan is simply how we can promise to always be ready, not just available.

The current model for managed IT services pricing is per user or per device. Market rates we see when folks shop their costs around: low end $100, mid $130, top end $150 per user per month, and $200-$400 per month for server management. A lot of the cost depends on how many bells and whistles the IT services company assigns to your management. This method of mass subscription pricing is, in our humble opinion, simply a sales tactic. Don’t get us wrong, we love sales, without sales there is no finance, no marketing, no production. But if you are listening to a layered sales team from another provider dodge actual cost questions with half answers, deflect technical questions, or pivot to ROI, Fleet View, and Total Cost of Ownership slides, remember this: ask for the all-in monthly number, in writing, in one sentence. If they cannot give it to you, you have your answer. For comparison, our additional managed users start at $85 per user per month, under the low end of that market range. Ours is published right here on this page.

Growing Past 7 Users? The Mid Market & Enterprise Tier

Mid-Market Pricing

The $500 plan is deliberately capped at 7 users so the price stays honest for both of us. When your team grows past that, or you need higher compliance standards, the Enterprise tier scales with you: Microsoft 365 Standard or Premium licensing, Crowdstrike endpoint security, Veeam Backup & Replication for data protection, multi-site support, and included onsite SLAs. Additional managed users start at $85 per user per month, full enterprise stacks run $85 to $185 per user per month depending on licensing and security, and we will show you the math for Mid-Market and custom plans.

A Quarter Century of San Antonio Infrastructure Experience

Managed IT Service San Antonio is locally owned and operated, serving San Antonio businesses since 1999. Our work is led by a BICSI Registered Communications Distribution Designer and a Microsoft Certified Professional, backed by more than a quarter century of infrastructure, network, and IT experience. That depth is also why cabling, fiber, and audio visual work is in-house instead of referred out: one accountable team from the wall jack to the cloud.

Local San Antonio, Not a Call Center

When something breaks, you don’t want a ticket number and a scripted voice three time zones away. Managed IT Service San Antonio is locally owned and operated right here in San Antonio. The person who answers the phone is a local technician, not an offshore call center or a national dispatch queue. We know the city, we know the businesses here, and when you need someone on site, we’re already in gear and ready for action. This is how we feed our families, by managing technology and solving problems proactively.

Managed IT Services We Provide

We focus on one thing and do it well: managed IT services that keep the technology your San Antonio business runs on stable, secure, and supported, from day-to-day help desk to network management and cybersecurity. We come to your office, or solve it remotely when we can. We also help you to navigate the dizzying maze of Microsoft 365 options available and if you’re a Medical office we help with HIPAA and other IT security compliance standards.

Help Desk and Technical Support

Slow computers, login problems, email trouble, application errors, and the everyday technology friction that costs your staff time. Remote-first for speed, on-site when it needs hands.

Network and Wi-Fi Support

Internet outages, dead zones, slow connections, router and firewall issues, VLAN and guest network setup, and the network problems that bring a business to a stop. We diagnose the real cause instead of rebooting and hoping.

Microsoft 365 and Email

Account setup and cleanup, Exchange and mailbox migrations, shared mailboxes, security baselines, spam and deliverability problems, and backup for the email your business depends on. We offer virtual servers as well as VPN and remote desktop options. Managing new and terminated users.

Cybersecurity, Backup and Disaster Recovery

Multi-factor authentication, endpoint protection, patching, firewall and VPN configuration, and backup and disaster recovery planning, the practical cybersecurity basics that keep your business out of trouble, sized to what you actually need.

Servers, Workstations and Cloud

Windows server maintenance, Active Directory and user management, Microsoft Exchange and Microsoft 365 administration, workstation setup and standardization, virtualization, storage, and Microsoft Azure and hybrid cloud environments.

New Setup, Moves and Onboarding

New employee setup, office moves, workstation deployments, and getting new hardware and users running without disrupting the rest of the office.

Note: we are not only a managed IT services provider. For cloud migrations and office moves that need structured cabling, fiber, and audio visual installation, those are 100% in our wheelhouse. We cost, project manage, and provide them turnkey in house without hiring a 3rd party.

How It Works

1. Call or request service. Tell us about your business and what your current IT looks like. We’ll talk and give you a straight answer on what we would manage and what it costs.
2. We quote from your real environment. User count, servers, locations, and what you run. The all-in monthly number, in writing, in one sentence.
3. We onboard you. Microsoft 365 and MFA squared away, endpoint protection and backup deployed, monitoring live, documentation started.
4. You go to the front of the line. Same-day priority response, proactive maintenance, and technicians who already know your environment.
5. Want to judge the work first? Start with a visit at our hourly rates, no contract, and move to a plan when the value is obvious.

Service Area

Managed IT Service San Antonio is a come-to-you provider serving businesses across San Antonio and the surrounding metro, including Downtown, the Medical Center area, Northwest San Antonio, the Loop 410 and 1604 corridors, Alamo Heights, Stone Oak, Shavano Park, Leon Valley, Helotes, Schertz, Cibolo and nearby Bexar County, TX business districts. Remote support is available anywhere in the area; on-site visits cover San Antonio and greater Bexar County.

Frequently Asked Questions

How Much Do Managed IT Services Cost in San Antonio?

Our essential business plan is a flat $500 per month for up to 7 users, including Microsoft 365 Business Basic licensing with MFA, unlimited remote support, Trend Micro endpoint protection, Cloudberry offsite backup, and proactive server monitoring. Past 7 users, additional managed users start at $85 per user per month, and enterprise stacks run $85 to $185 per user per month depending on licensing and security.

Do I have to sign a contract?

Managed plans run on an annual term, because always-ready service is ongoing work we staff for. You do not have to start there: try us first at our hourly rates with no contract, judge the work on a real problem, and sign a plan only when the value is obvious. We’ll tell you honestly which option makes sense.

What does managed IT cost per user in San Antonio?

Market rates in San Antonio run roughly $100 to $150 per user per month depending on the stack. Our additional managed users start at $85 per user per month, under the low end of that range, and full enterprise stacks with upgraded licensing and security run $85 to $185 per user per month, quoted from your actual user count in writing.

What is the difference between the Essential plan and the Enterprise tier?

The Essential plan is a flat $500 per month for up to 7 users: Microsoft 365 Business Basic with MFA, Trend Micro endpoint protection, Cloudberry offsite backup, and unlimited remote support. The Enterprise tier covers 8+ users and multi-site environments: Microsoft 365 Standard or Premium, Crowdstrike, Veeam Backup and Replication, and included onsite SLAs, from $85 per user per month. Same skilled local team either way.

Are you really available 24/7?

Standard plan coverage runs during business hours, and that covers the everyday work. Plan clients whose operations require after-hours or continuous coverage get it the honest way: written into the agreement as a defined service level agreement (SLA), staffed and priced for that commitment. And for a true emergency, our line at (210) 879-9962 answers any time of day or night.

Do you come to my office or is it all remote?

Both. We’re remote-first because more than 90% of issues resolve remotely, instantly. When a problem needs hands on the hardware, we come to you anywhere in the San Antonio service area, fast.

What kind of businesses do you support?

Niche and mid-sized San Antonio businesses that want a managed IT relationship priced in the open, offices, professional practices, retail, and service businesses. If you have a network, workstations, and email you depend on, we can help. Some more examples of business we help are construction, manufacturing, legal, medical, surgical, anything really that is not a .gov we have been there, done that and bought the T-Shirt.

Are you local, or is this a call center?

We are locally owned and operated in San Antonio. When you call, you will either reach a receptionist or one of us (technician), not an overseas call center. On-site help comes from someone already in town. Sometimes it’s all hands on deck with available technicians, so having the receptionist as our backup is always best.

Do you do cabling or audio visual work?

Yes, and we excel at it. Structured cabling, fiber, and audio visual installation are performed by our employees, not subcontractors.

What payment methods do you accept?

Cash, credit cards, check, and invoicing for established business clients.

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