How Much Do Managed IT Services Cost in San Antonio?

Two Honest Ways to Work With Us

Most Managed IT services companies push every client toward one thing: a long contract, signed before they’ll really help you. We do it differently. We’re genuinely good at this work, and we’d rather earn your business than trap it. So we offer two clear options, both priced in the open.

Note: we are not only a managed IT services provider. Through our parent company ASAP Computer Services, projects such as office network relocations / moves that need structured cabling, fiber, and audio visual installation are 100% in our wheelhouse. We can cost, project manage, and provide them turnkey in house without hiring a 3rd party, as well as cloud migrations.

Pay As You Go, No Commitment

Call us when you need us and pay our published rates: $85 flat for a remote session or on-site visit, $120 an hour during business hours, $240 an hour after hours. No monthly fee, no commitment, no surprise invoice. For a lot of San Antonio businesses, this is all they ever need, and we’re happy to be the number they call when something breaks.

The Small Business Priority Plan: Flat $500 a Month, Up to 7 Users

Some businesses can’t wait in line when something goes wrong. This is the plan that gives most small businesses exactly what they need: we answer and prioritize your questions first, guaranteed same-day response for emergencies, and we actively keep your systems healthy so problems get caught early. That’s what the Priority Plan is for. Flat $500 a month for teams of up to 7 users, and it includes:

• Complete Microsoft 365 stack included, Microsoft Exchange and Microsoft 365 Business Basic user licensing for up to 7 users, fully configured with mandatory Multi-Factor Authentication (MFA) enforcement. The licensing is in the price, not an add-on surprise.
• Unlimited remote support, full access to remote help desk for everyday technical issues. More than 90% of IT problems resolve remotely, instantly, with no extra hourly charges for standard remote work.
• Endpoint protection included, Trend Micro threat protection on all covered devices.
• Offsite backup included, Cloudberry remote backup for your critical operational data.
• One server, either on premises or in the cloud is covered, but it has to be up to snuff and not an absolute train wreck. If it is we will quote a project scope to get your server back up to baseline, where it should be.
• Guaranteed same-day priority response, you go to the front of the line, ahead of pay-as-you-go, A La Carte pricing calls. Typical response time is 10 minutes, 30 minutes to an hour at worst if it is lunch time. And we start providing solutions to problems, not just checking a box and providing a ticket number. That is how some IT services play the game…. Oh we’ll get back to you in 25 business hours. That is dirty pool and not what our priority clients who pay the additional costs want.
• Password and credential management, we securely hold and manage the access your systems need so support is fast and nothing stalls waiting on a login. This requires a contract for obvious reasons.
• Proactive monitoring and maintenance, we watch for trouble and handle updates, patching, and backups before small issues become outages. If you need better cyber security, we tell you and help you decide what type of cloud based or local firewall you need. With your outcomes and budget in mind.
• A dedicated relationship with technicians who already know your environment. No revolving door, no offshore-sourced IT contractors, no contractor-with-a-subcontractor-of-subcontractors arrangements. None of that.
• A Best practices scope of security audit and implementation costs, typically a one time upgrade. This basic plan does have limits. For example, we manage systems for a business with 26 locations spread across San Antonio, which has unique needs.
• We do offer some add-ons to the barebones service as well, such as hot spares, offsite server backups.

Plans start at $500 a month, scaled to the size and needs of your business what you want us managing and SLA levels. Here’s the honest part most providers won’t say out loud: keeping your passwords, monitoring your network, patching, security, onboarding offboarding users and guaranteeing we drop everything to help you same-day is ongoing work, and ongoing work runs on a fair recurring plan. Our technicians get paid every month whether your systems break or not. A plan is simply how we can promise to always be ready, not just available.

The current model for managed IT services pricing is per user or per device. Market rates we see when folks shop their costs around: low end $100, mid $130, top end $150 per user per month, and $200-$400 per month for server management. A lot of the cost depends on how many bells and whistles the IT services company assigns to your management. This method of mass subscription pricing is, in our humble opinion, simply a sales tactic. Don’t get us wrong, we love sales, without sales there is no finance, no marketing, no production. But if you are listening to a layered sales team from another provider dodge actual cost questions with half answers, deflect technical questions, or pivot to ROI, Fleet View, and Total Cost of Ownership slides, remember this: ask for the all-in monthly number, in writing, in one sentence. If they cannot give it to you, you have your answer. Ours is published right here on this page.

Growing Past 7 Users? The Mid Market & Enterprise Tier

Mid-Market Pricing

The $500 plan is deliberately capped at 7 users so the price stays honest for both of us. When your team grows past that, or you need higher compliance standards, the Enterprise tier scales with you: Microsoft 365 Standard or Premium licensing, Crowdstrike endpoint security, Veeam Backup & Replication for data protection, multi-site support, and included onsite SLAs. Custom priced to your actual environment, and we will show you the math for Mid-Market and custom plans.

Owned and Operated by ASAP Computer Services

Managed IT Service San Antonio is a service of ASAP Computer Services, serving San Antonio businesses since 1999. Our work is led by a BICSI Registered Communications Distribution Designer (RCDD#356281) and a Microsoft Certified Professional, backed by more than a quarter century of infrastructure, network, and IT experience. That parent company is also why cabling, fiber, CCTV, and audio visual work is in-house instead of referred out: one accountable team from the wall jack to the cloud.

Local San Antonio, Not a Call Center

When something breaks, you don’t want a ticket number and a scripted voice three time zones away. Managed IT Service San Antonio is locally owned and operated right here in San Antonio. The person who answers the phone is a local technician, not an offshore call center or a national dispatch queue. We know the city, we know the businesses here, and when you need someone on site, we’re already in gear and ready for action. This is how we feed our families, by managing technology and solving problems proactively.

Managed IT Services We Provide

We focus on one thing and do it well: managed IT services that keep the technology your San Antonio business runs on stable, secure, and supported, from day-to-day help desk to network management and cybersecurity. We come to your office, or solve it remotely when we can. We also help you to navigate the dizzying maze of Microsoft 365 options available and if you’re a Medical office we help with HIPAA and other IT security compliance standards.

Help Desk and Technical Support

Slow computers, login problems, email trouble, application errors, and the everyday technology friction that costs your staff time. Remote-first for speed, on-site when it needs hands.

Network and Wi-Fi Support

Internet outages, dead zones, slow connections, router and firewall issues, VLAN and guest network setup, and the network problems that bring a business to a stop. We diagnose the real cause instead of rebooting and hoping.

Microsoft 365 and Email

Account setup and cleanup, Exchange and mailbox migrations, shared mailboxes, security baselines, spam and deliverability problems, and backup for the email your business depends on. We offer virtual servers as well as VPN and remote desktop options. Managing new and terminated users.

Cybersecurity, Backup and Disaster Recovery

Multi-factor authentication, endpoint protection, patching, firewall and VPN configuration, and backup and disaster recovery planning, the practical cybersecurity basics that keep your business out of trouble, sized to what you actually need.

Servers, Workstations and Cloud

Windows server maintenance, Active Directory and user management, Microsoft Exchange and Microsoft 365 administration, workstation setup and standardization, virtualization, storage, and Microsoft Azure and hybrid cloud environments.

New Setup, Moves and Onboarding

New employee setup, office moves, workstation deployments, and getting new hardware and users running without disrupting the rest of the office.

Note: we are not only a managed IT services provider. For cloud migrations, CCTV, and office moves that need structured cabling, fiber, and audio visual installation, those are 100% in our wheelhouse through our parent company ASAP Computer Services. We cost, project manage, and provide them turnkey in house without hiring a 3rd party.

How It Works

1. Call or request service. Tell us what’s wrong. We’ll talk and give you a straight answer on whether it’s a remote fix or an on-site visit.
2. We respond. Remote-first for speed. Whether we solve it remotely or drive out, the flat $85 fee applies, plus hourly time.
3. We fix it and document it. Billed at the published hourly rate for time worked, $120 during business hours or $240 after-hours.
4. No follow-up contract. If you don’t want or need a Lightning Pass to jump to the front of the line, that is 100% A-OK.
5. If you do want an IT management contract, or managed IT services, we will onboard you and get things rolling.

Service Area

Managed IT Service San Antonio is a come-to-you provider serving businesses across San Antonio and the surrounding metro, including Downtown, the Medical Center area, Northwest San Antonio, the Loop 410 and 1604 corridors, Alamo Heights, Stone Oak, Shavano Park, Leon Valley, Helotes, Schertz, Cibolo and nearby Bexar County, TX business districts. Remote support is available anywhere in the area; on-site visits cover San Antonio and greater Bexar County.

Frequently Asked Questions

How Much Do Managed IT Services Cost in San Antonio?

Our small business plan is a flat $500 per month for up to 7 users, including Microsoft 365 Business Basic licensing with MFA, unlimited remote support, Trend Micro endpoint protection, Cloudberry offsite backup, and proactive server monitoring. No contract? $85 per session plus $120 per hour, $240 after hours.

Do I have to sign a contract?

Not to get help. Our pay-as-you-go option has no commitment at all, you call, we help, you pay the published rate. If you want guaranteed same-day priority response, password management, and proactive maintenance, our Priority Plan (from $500 a month) covers that, because that kind of always-ready service is ongoing work we staff for. You choose the option that fits; we’ll tell you honestly which one makes sense.

What does it cost?

A flat $85 fee for a remote session or an on-site trip, $120 per hour during standard business hours, and $240 per hour for after-hours, overnight, weekend, and holiday work. The $85 is the same whether we help you remotely or come to your office.

What’s the difference between pay-as-you-go (A La Carte) and the Priority Plan?

Pay-as-you-go is call-when-you-need-us at published hourly rates, with no monthly cost, ideal if you just want reliable help now and then and don’t require a lightning pass to jump to the front of the line. The Priority Plan (cost from $500/month) is for businesses that need us to respond same-day every time, manage their passwords and credentials, and proactively maintain their systems so problems get caught early. Same skilled team either way; the plan buys guaranteed readiness.

Are you really available 24/7?

Yes. Technology doesn’t only break during business hours. After-hours, overnight, and weekend work is billed at $240 per hour, a rate we state openly rather than hiding it until the invoice. Guaranteed 24/7 coverage requires a Priority Plan; for pay-as-you-go clients we take after-hours calls as availability allows.

Do you come to my office or is it all remote?

Both. We’re remote-first because it’s faster, but when a problem needs hands on the hardware, we come to you anywhere in the San Antonio service area, fast. The flat $85 fee applies either way, plus hourly time.

What kind of businesses do you support?

Small and mid-sized San Antonio businesses that want reliable IT help without an MSP contract, offices, professional practices, retail, and service businesses. If you have a network, workstations, and email you depend on, we can help. Some more examples of business we help are construction, manufacturing, legal, medical, surgical, anything really that is not a .gov we have been there, done that and bought the T-Shirt.

Are you local, or is this a call center?

We are locally owned and operated in San Antonio. When you call, you will either reach a receptionist or one of us (technician), not an overseas call center. On-site help comes from someone already in town. Sometimes it’s all hands on deck with available technicians, so having the receptionist as our backup is always best.

Do you do cabling or audio visual work?

Yes, and we excel at it. Managed IT Service San Antonio is a service of ASAP Computer Services, a BICSI RCDD led contractor, so structured cabling, fiber, CCTV, and audio visual installation are in-house trades, not referrals.

What payment methods do you accept?

Cash, credit cards, check, and invoicing for established business clients.

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